Retail

Radical technological disruptions and heightened consumer preferences are redefining the world of retail. Digital-first and omnichannel retailers who have pivoted to blend physical and online channels to create distinctive customer experience are winning the battle compared to conventional retailers. Advanced technologies such as facial recognition, 3D printing, virtual and augmented reality, robotics, new fulfilment and speedy delivery methods are giving digital-first retailers new ways to engage their customers more effectively and reduce costs.

The industry is even projected to experience drastic shift towards new digital transformation based on customer-centricity.  Conventional retailers must adapt fast and meet shifting consumer preferences and technological trends.